COLLABORATE: SUPPORT DOCUMENTS

While I believe teams should design a product that is as self-explanatory as possible, support documents are a critical component to ensuring customer success. Support documentation has been a component of several previous positions I have held.

1. I created custom support documentation for close to 100 farmers and employees in order to train and facilitate new software implementation.

2. At a later role, in order to better server our markets and users, I translated all support documentation in to an online resource through ProProfs hosting. This required in-depth analysis of the current layout and necessitated enhancement of the information at time of upload.

3. I have also been a part of a knowledge base team, adding content as confusion arose, analyzing use to target article updates and improvements, and planning updates for a major feature overhaul.

If user documentation is applicable to a role you'd like to discuss, let me know and I can provide a sample.